He kept saying it was a quarter inch thick. (0.25”)
Note the measurement shown on the digital calipers.
0.131”, a little more than half of a quarter inch.
Granted, we knew it was not a quarter inch, but subsequent conversations to other Re-Bath professionals also stated the wall panel material was ¼ of an inch thick.
Why was the thickness so often referred to as a quarter of an inch thick? Don’t they know/see the difference? Maybe they didn’t think anyone would check? Or know? We can’t answer that.
Since the salesman showed us “the actual material” the mistaken use of a description of a larger size does not make it a Bait & Switch issue.
But wait! Now look at this photo of the actual material that was installed, we kept a remnant to prove what we noticed, that it is not only less than a ¼ inch, but it is less than the sample thickness of 0.131 too.
It is also a softer material. Not just softer due to being thinner in our opinion, but it seems to be a different density too.
To be fair, we did not measure it at the formed edge; that area is even thinner due to the stretching around the bend.
Notice the thickness? Only 0.093 inches thin. That is a difference of 0.038” from what we were shown and sold to what was installed. That is less than 71%. Well under three-fourths the thickness of what we were sold, now that meets the definition of Bait & Switch don’t you think? Let alone the difference in the density of the material.
Here’s something that is a quarter inch! But it is just the sample of accent colors…
Now maybe this is what the sales people are thinking of when they use that line about the wall panels being ¼ inch thick. It is not true, and wouldn’t you want a more knowledgeable sales person than one who can’t understand these differences? Yep, more supposition on our part, thinking out loud as it were, we don’t know why.
But we do know that what we were told/sold did not match what was installed.
Here’s the official Re-Bath sales samples and our remnant.
A lot of complaints online list Bait & Switch as one of the problems other Re-Bath customers and people just checking out Re-Bath have reported. Could this be a part of what they are referring to?
Be sure to do your research before hiring any contractor!