Thursday, February 11, 2010

This Is Quite A Laundry List, A Dirty Laundry List. Shame On Re-Bath For Being Such Liars.

1st she said that Mark spent 30 minutes discussing the position of the door, that is a HUGE LIE, he showed me by holding it up in the middle and said” this is where it will go” Nothing more!! I agreed to it. Then he put it in a different spot!

2nd Jennifer said I said ok to the spot because of the door frame…it costs $1.12 let’s be serious, all I wanted was the shower to be done correctly.

3rd Jennifer stated that I signed off, yes I did only after complaining about the door position to mark! It was 11pm and he said nothing could be done!

4th she said I called back 2 weeks later it was only 7 days and we buried my Dad in the middle of it.

5th she said I told someone I was delighted, I have never used that word to describe this mess. I said it was fine and wrote an email because Matt pushed for it to end the photo op!

6th she said I wanted it moved because I wanted to gain a half inch, what I said is it looks wrong and is the exact opposite of what we had and hated!

7th she said she met with the installers and managers to discuss this; she was on the phone with me the whole time in one call. She talked to only me.

8th she said I was given an opportunity to have doors installed this way when the job was originally done, and that I opted to follow our standard procedure of leaving the entry door frame intact and moving the door 1/2" on threshold That was never said to me never offered to me and I told them the moment I saw it off centered. It was 1/8 of an inch from the inside of the shower….see photos.

9th She said she explained that Re-Bath would move the door, against their better judgment, but that she would have to pay for that service and understand the charges would be needed to cover the added labor and the risks that would ensue. She said I agreed to a $175.00 fee for this service. This is not what was said to me by any stretch, she complained that the door might break and that was her only concern. She asked for the money and I explained it was not my fault that it was installed correctly. I talked while she yelled and finally she agreed to do it right!

10th Jennifer wrote When the installer arrived, Ms. Tuccelli stated she understood she would be charged, allowed him to perform the work, but then refused to pay when it was completed I was told it would be $175 at the start yes, but I did not say a word I walked away and let him fix it. I had not agreed to pay anything and had no intention to pay more to have it done right.

11th Jennifer said, Two weeks later the doors did in fact begin to leak, which was my exact concern from the start. It was 7 days again, and it was not her concern she was afraid of it breaking.

I am blown away at the lies this woman tells and how she is trying to make it look like it was something we did wrong and not her.

Monday, February 8, 2010

The BBB Is Not Your Ally, They Just Want The Money From The Businesses And Will Not Really Help Consumers

Friday November 6 2009 I received a letter from the BBB and Jennifer flat out lied thru the whole rebuttal that she posted to them.
(Wow, the exact same thing happened when we filed a complaint with the BBB. The Re-Bath franchise owner lied about everything, even made up a few juicy libelous bits…Hmm, maybe it was slanderous when the little weasel told it to the person at the BBB. Slander, libel, regular conversation for Re-Bath agents... -Hal)
I made a copy.

Friday, February 5, 2010

Amazing How Difficult It Is To Get Hold Of These Cheating Liars Isn’t It? Customer Dis-Service!

11:02 am on October 24, 2009, I am really upset that they charged me, even though it was not the original deal she made with me and then hung it over our heads to fix the leak. (Is that extortion?-Hal)

That woman is a liar and a cheat!

I sent an email with this whole story to Matt at his email and tried to see if she gets it, I do not know her email address I guessed since Matt’s was, I figured I would try.

I want her to see just what we went thru during our Re-Bath experience.
(Sadly we think she is aware, standard operating procedures and all...-Hal)

I also made a copy of this story and I am mailing it to Re-Bath LLC 421 W Alameda Dr, Tempe AZ 85282.
I got that address from the Re-bath site.

I also sent it to at 11:16 and to at 11:31 which I got from the BBB. I also filled out a complaint to the BBB.

October 24, 2009 At 12:01 I received this
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients was aborted after 1 second(s):

Thursday, February 4, 2010

How Difficult Can It Be To Do A Job Correctly, Especially For What They Charge?

October 24th 8:40am Kevin arrived, he was polite and nice to deal with, I showed him the leak and he and I poured water on the suspected spot where it was leaking into and out of, and the water came thru.
A small one inch strip that leaked.
So he is now putting the silicone on the spot.

At 9:02am Kevin finished, he said not to shower in there for three hours to let it dry. He said there should not be any problems now, and if there is to just give them a call. (Yeah, we've heard that before!-Hal)

I said thanks and joked that the one inch hole cost me $175.00 he said yeah I know sorry.
He said that should be the last of it. I thanked him and he left.


Wednesday, February 3, 2010

Honesty And Re-Bath-Opposite Ends Of The Spectrum…

October 28th 2009, at 11:35am, I opened my email and I received an email from Jennifer.
It is dated Monday at 3:29pm I am disappointed at the response. I saved it.
I sent a reply at 12:04pm with the shining examples of her honest business.

October 28th at 2:21pm, I received a call from Re-Bath headquarters from Amy.
She told me she received my email and was very sorry, she told me she would “feel the EXACT SAME WAY AS I DO”.

She said they are taking actions. (Yeah, but for or against the customer?-Hal)

I explained I felt the $175.00 that I was strong armed into paying was not right and she agreed. We talked about it and she said to call her if I needed to for anything and that she would handle this. She gave me her phone number 480-844-2596.

I told her I reported this to the BBB and she said she understood how I felt and agreed that I should NOT have paid more to have it corrected.

She gave me the address of to send the replies from Jennifer, I sent them all.

Tuesday, February 2, 2010

And We Are Back To The “Simple” Re-Bath Lies… And Avoidance

October 22nd Thursday. We have not heard from Re-Bath, so George called at 9:11am and Jennifer was not in yet, the person told him that they only received the check yesterday (Wednesday), when he inquired, and would have Jennifer call him back.

There is no way a piece of mail coming out of Marlboro (the main post) took 6 days to arrive, it was there on Monday. Marlboro has direct mail it doesn’t go out to another site to be shipped, it ships from there. So again we wait for Jennifer to call us back. (Standard Operatimg Procedure For Re-Bath.-Hal)

At 11:50am George called Re-Bath again to see if Jennifer was in, he was told she was still not in.

At 1:00pm George called Re-Bath again and was told Jennifer was not in.

At 2:00pm George called Re-Bath again and he spoke to Ginny or Ginnine. He was told Jennifer was not in again, he asked if she was expected in?
She said she just stepped out.
George asked is she the owner?
Ginny said yes, he asked if she has a cell number to call, she said she would call and have Jennifer call him.

At 2:30pm Someone from Re-Bath named Dianne called George and told him that on Saturday (not Thursday or Friday like he was promised by Jennifer) Kevin would be coming to our house between 7 and 8am, George said how about 8-9am? (It would seem to be a miracle if this guy comes on time by their track record…- Hal)
She said ok between 8 and 9am to fix the leak.
He said ok.

Again not for nothing but once again Jennifer did promise George that if she got the check by Wednesday, and according to them they did, that she would have someone here on Thursday or Friday… Re-Bath strikes again changing things around, saying one thing and doing another!

(It’s called lying... Our guest is very polite, but we have no problem calling Re-Bath agents what they are, liars and cheats.-Hal)