Since Norm Murdock was now out of the office, (nothing like expediting something of this caliber), we now had to deal with Heidi Seyler again, who had dismissed us and refused to help us last week.
Said she was not allowed to help us earlier. But now she is? Huh? Yep, more dishonest tactics… What ever it takes for them to screw the customer.
One wonders if this is the same Heidi Seyler who races in the NDRA. If it is, and her Re-Bath ethics spill over into the racing scene, one could be likely to assume she cheats in order to get the “wins” attributed to her.
Just an observation, nothing more.
And our sincere apologies to the Heidi Seyler in the NDRA if she is not the same person as the one at Re-Bath and only unlucky enough to share the same name as the person who has worked so hard to cheat us and apparently (according to the other blogs and forums that are now all over the Internet) other folks unfortunate enough to have fallen for the dishonst advertising and work ethics that run rampant from the franchises up to the top of the corporate office.
Have we mentioned how BAD the Re-Bath customer service is lately? It is the most abysmal and atrocious customer disservice we’ve encountered, definitely spiteful.
So, to clarify who was to be the contact person for this never ending ordeal, we sent this email:
“Norm, Does Heidi now have the authority to resolve this situation? She told me she did not the last time I spoke with her. I would like to get this resolved quickly.”
His response was:
Yes, she can consult with other managers on duty to resolve.
Regards,Norm Murdock, CFEVice President - Franchise Operations
Re-Bath LLC
421 W Alameda DrTempe, AZ 85282
ph 480-844-2596 ext 126
fax 480-833-7199
http://www.rebath.com/
Sent from my BlackBerry® wireless device”
Gee! That sure didn’t make it sound like she has much authority did it? Sounds like more run around and time wasting is in store for us at the hands of the Re-Bath corporation…
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