Re-Bath Corporate VP Sends a B.S. Email

On 5-19-08 we received this response from Norm Murdock, a VP of Re-Bath corporate. We thought he was going to finally take some responsibility and try to make something right in this mess.
We found his choice of wording in his first paragraph particularly interesting, especially the second sentence.
And also the second to the last sentence in the last paragraph.

Don’t want to ruin the story for you, but it is pure unadulterated poppycock. Or, well, really much worse… I’m sorry; I have to throw the bullshit flag with this pant load he wrote, or more likely pulled off the company apology list.
Please remember, it has been eight months since this started and he has known about it for most of that time, and we have had prior contact with him and the President of Re-Bath, Dave Sanders.
Anyhow, please read on:

"Heidi Seyler forwarded your e-mail to me below.First of all let me apologize for the unpleasant experience you have hadwith Re-Bath. We aim to complete all customers' jobs in a timely fashion totheir complete satisfaction.Here are the facts as I understand them. The work was originally completedunsatisfactorily by Re-Bath of CA. We then dispatched San Diego Re-Bath tofix the problems with the original installation that you were not satisfiedwith. I understand that the urgent issue today relates to a loose plumbingvalve/faucet; Heidi is working with San Diego Re-Bath to try to get aservice technician there tomorrow (Tuesday) to repair. I also understandthat there may be some water damage associated with a leaky valve/faucet forwhich you are getting an estimate to repair & you will forward to us uponreceipt.What I am unclear about are any other "punch list" items that need to becorrected from the work completed by San Diego Re-Bath. If you could provideus a detailed list of these items, we can work with them to address. Wewould like to resolve these issues quickly to avoid any further delay & makesure you are fully satisfied. Please feel free to e-mail this list directlyto me.
Sincerely,
Norm Murdock,
CFEVice President - Franchise Operations
Re-Bath LLC421 W Alameda DrTempe, AZ 85282
ph 480-844-2596 ext 126
fax 480-833-7199"

All we could think of from reading that was: Yeah, right Mr. Murdock, we’d like to believe you, really we would. But look at the track record of all the Re-Bath employees we have had the awful experiences dealing with. We’ll give you the benefit of the doubt for now, we are fair people, certainly a lot fairer sounding than your cohorts, and we will give you the opportunity to prove those words true, if you can!
As much as we hoped, we knew deep down he would probably still try to cheat us, and we were right, he did.